Job Title: Customer Service Representative (Temporary to Permanent)

Location: Highland Mills, NY

Work Schedule: Monday to Friday, 8:00 am - 5:00 pm

Pay Range: $18-$20 per hour

Bilingual Requirement: Fluent in Spanish (Required)

Preferred Experience: Insurance Industry

Are you a customer-focused individual with excellent communication skills? We are currently seeking a Customer Service Representative for a temporary-to-permanent position to join our dynamic team. If you thrive in a fast-paced environment, have a passion for providing exceptional customer service, and are bilingual in Spanish, we want to hear from you!

Customer Service Representative Qualifications:

• Bilingual proficiency in English and Spanish (Required).
• Previous customer service experience is a plus.
• Insurance industry experience is preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to adapt and thrive in a fast-paced environment.

Benefits:

• Competitive hourly wage ($18-$20 per hour).
• Opportunity for permanent placement.
• Professional development and growth opportunities.

Customer Service Representative Responsibilities:

• Assist with general administrative tasks.
• Provide excellent customer service to current and potential clients.
• Respond to inquiries and resolve customer concerns in a timely and efficient manner.
• Collaborate with team members to ensure a positive customer experience.

If you are a dedicated individual who enjoys helping others and is ready to take the next step in your career, apply now.

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.

Job Opportunity: Case Manager

Location: Poughkeepsie, NY (Temporary position with potential extension until June 30th)

Schedule: Monday, Tuesday, Wednesday, Friday: 8:00 AM - 4:30 PM; Thursday: 11:00 AM - 7:00 PM

Hourly Rate: $28 - $32

Are you passionate about making a difference in people's lives and have a knack for managing cases with precision and care? Join our team as an Employment Case Manager in Poughkeepsie, NY, where you'll play a pivotal role in empowering individuals towards their career goals.

Case Manager Requirements:

• Bachelor's degree and a minimum of three years of experience in case management or a related field.
• Exceptional organizational skills and attention to detail.
• Strong interpersonal and communication abilities.
• Proficiency in maintaining confidentiality and handling sensitive information.
• Ability to work collaboratively in a team-oriented environment.

Case Manager Responsibilities:

• Supervisory Oversight: Provide comprehensive supervision to Workforce Connections (WFC) Case Managers, ensuring alignment with job responsibilities and program objectives.
• Operational Support: Collaborate closely with the Workforce Program Manager to oversee daily operations of the WFC program, including managing program personnel and facilitating communication with specialists and supervisors.
• Reporting and Compliance: Assist the Workforce Program Manager in compiling and submitting all mandated monthly, quarterly, semi-annual, and annual reports, ensuring adherence to program requirements.
• Customer Service Excellence: Foster a culture of quality, customer-driven service delivery to program participants, employers, mentees, and stakeholders from participating agencies and organizations.
• Documentation Maintenance: Maintain meticulous records of all paperwork mandated in the WFC contract, ensuring accuracy and completeness of report files.
• Program Promotion: Actively market the Mentoring Program to eligible individuals, community service organizations, and employment communities, highlighting the program's benefits and opportunities.
• Employer Relationship Building: Cultivate strong relationships with clients' employers, addressing specific workplace issues, and soliciting feedback on clients' overall progress.
• Case Note Documentation: Maintain detailed case notes for each interaction, whether in-person or via phone, with both employers and clients, documenting progress and discussions.
• Progress Evaluation: Conduct thorough evaluations of each client's progress, identifying strengths and areas for improvement.
• Training Opportunities Identification: Identify relevant training opportunities for program participants to enhance their skill sets and employability.
• Employer Engagement: Schedule meetings or phone interviews with clients' job supervisors or designated employer representatives within five business days of employment start date or program enrollment, ensuring convenience for the employer.

Join us in our mission to empower individuals towards sustainable employment and career growth. Apply now and be part of a dedicated team committed to making a positive impact in our community!

Why choose Ethan Allen Workforce Solutions? We’re great matchmakers! As a job placement agency, we help job seekers get noticed and land positions that match their qualifications at companies that are hiring. We often have access to positions that may not be available otherwise.

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.